Axis AXIS USB Manuel d'utilisateur Page 51

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Troubleshooting
AXIS OfficeBasic USB & AXIS OfficeBasic Parallel User’s Manual 51
Section 7 Troubleshooting
This section provides useful information to help you resolve difficulties
you may experience with your Axis print server. Fault symptoms, possible
causes and remedial actions are provided within a quick reference table.
Please visit www.axis.com for the latest troubleshooting tips, more
support and additional help through the FAQ database or to fill in and
submit a Support question.
LED Indicators, on page 51
Web Interface, on page 51
IP Address Check with Ping, on page 52
Axis Support Server Report, on page 52
Overriding Port Status Some USB printers do not deliver correct port status to the print server
(for instance always reporting printer off-line even if the printer is on-
line). To override this, see “Overriding Port Status” on page 50.
LED Indicators The LED indicators on the print server will flash in sequences to indicate
different conditions:
Web Interface
Indicator Color/Behavior Explanation
Power
Green OK
Not lit No power/Error
Network
Orange OK - network connected
Orange flashing Activity on network
Not lit No physical connection to the network
Symptoms Possible causes Remedial actions
The print server’s Web interface
cannot be accessed from a Web
browser.
The print server is not connected
properly.
1. Check Power and Network indicator.
2. Check that assignment of IP addresses
for the print server is correct.
3. To further check the IP addresses, run
the Ping command from another com-
puter as described in "IP address check"
at the end of this chapter. Follow the
appropriate recommendations.
Problem with your proxy server.
Verify the proxy server settings in your
Web browser.
Other networking problems.
1. Verify that your network is accessible
through your network socket.
2. Verify that your network cable is func-
tional.
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